"The central air conditioning unit at our place started leaking just after it was installed. The ceiling ended up soaked, looking like a map of the world, and eventually had to be completely torn down..." Mrs. Liu from Beijing shared her exhausting experience. The reporter learned that due to the lack of professional expertise of the original installers, they privately increased the spacing of the condensate pipes to cut costs, causing the water pipes to sag, resulting in poor drainage and eventual ceiling overflow.
In the industry, it’s commonly said that for home central air conditioners, “30% of the product quality depends on the product itself, while 70% relies on proper installation.†The quality of installation directly impacts the usability of the product. Home central air conditioning is a hidden project, making it crucial to select a reliable brand that offers professional services from pre-sale to post-sale design, installation, and maintenance.
As a pioneer in home central air conditioning culture, Daikin Air Conditioning has consistently prioritized the consumer's perspective, committed to providing one-stop professional services from pre-sales to after-sales. This includes design, installation, and maintenance, ensuring customer satisfaction throughout.
Since launching its home central air conditioner in the Chinese market in 2002, Daikin Air Conditioning introduced the PROSHOP home central air conditioning professional store model in 2005, further cementing its reputation as an "Air Solutions Expert."
While the style and technology of the products might be replicated, the 'gold-standard' service provided by Daikin PROSHOP remains unparalleled.
Offering Professional Customization Based on Expert Knowledge
It is understood that PRO stands for "Professional" and "Promotional." PROSHOP stores are trained and certified by Daikin, promoting "experiential consumption," enabling users to gain an intuitive understanding of Daikin’s versatile home central air conditioning systems.
The professionalism and service of Daikin Air Conditioning are rooted in the user's perspective. "Whether you need to install a 24 square meter living room or a 350 square meter duplex or villa, we can customize solutions tailored to your room type, family habits, renovation plans, and offer diverse matching proposals. No one understands your home's central air conditioning needs better than PROSHOP." By listening to the user's spatial usage habits and demands, we provide rational solutions, such as differentiated solutions for kitchens and bathrooms facing issues like humidity, smoke, and specific temperature and humidity requirements, and combining air conditioning systems with new air handling functions for homes and offices with air quality concerns.
Impressing Customers Through Real Experiences
As we all know, the installation of home central air conditioners is a "hidden project." If improperly installed, many issues can arise during use. Once the ceiling is removed for repairs, it can lead to significant inconvenience. Thus, choosing a professional brand for a seamless, one-stop service is essential. Additionally, it’s challenging for consumers to make informed decisions based solely on the appearance and materials of the air conditioner. At this point, purchasing behaviors driven by user experience become crucial.
In the age of "user experience is everything," Daikin Air Conditioning is striving to expand the "word-of-mouth snowball" effect. In Daikin PROSHOP stores, professional sales personnel use technical explanations and installation examples to help users better understand the superior performance of home central air conditioners and alleviate any doubts. They also follow standardized proposals and quotation models, ensuring peace of mind for buyers during purchase and post-salesæ— å¿§ (worry-free) service. Furthermore, in the physical showroom, buyers can “see is to believe,†intuitively experiencing every detail of the central air conditioner, from the overall machine design to the inspection of internal components, to fairly assess the quality of Daikin air conditioners.
Improving Satisfaction Throughout the Service Process
Daikin Air Conditioning discovered that Chinese consumers are increasingly focused on improving their quality of life, seeking comfortable temperatures, better air quality, and even better water quality. Given the complexity of related equipment and technical data, there is often a lack of professional information acquisition. Hence, there is an urgent need for comprehensive proposals from "experts" who can provide various system solutions, offering both peace of mind and reassurance. The emergence of PROSHOP meets this demand.
After visiting Daikin PROSHOP, Daikin’s sales staff will consider the user's needs, house structure, renovation plans, and economic budget. After obtaining precise housing data, we personalize each user's air solution.
In the installation process, Daikin Air Conditioning adheres to the principle of “10 points installation × 10 points quality = 100 points user satisfaction.†Pre-installation planning includes designing indoor air outlets, host positions, and pipe orientations. Installers who have undergone training and certification by Daikin strictly follow the brand manufacturer’s installation standards, using standard materials and tools, maintaining transparency in the process, and ensuring thorough on-site cleaning after construction. In the critical installation of home central air conditioning, Daikin integrates its wholehearted service into every detail.
To date, Daikin has established over 2,000 PROSHOP specialty stores nationwide, providing users with exclusive design and professional services to create comprehensive "air solutions." When users encounter doubts or problems during use, Daikin Air Conditioning can promptly provide accurate and professional after-sales service, offering a strong guarantee for post-purchase maintenance and inspection requirements of home central air conditioning consumers.
If buying a car involves going to a professional 4S shop, then Daikin PROSHOP is essentially an upgraded version of the 4S shop in the air conditioning industry.
Thinking what the user thinks and addressing their urgency, Daikin integrates the brand's cultural spirit into passionate, professional, and efficient services at the PROSHOP store. Focusing on individuality, emphasizing experience, and pursuing satisfaction, on the path of success that Daikin cannot replicate, the small hopes of users reflect the sincerity and dedication of Daikin.
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