1. For a trader, he is not an end user. He wants to provide it to his customers. This sample is sent to the end customer for trial or for exhibition use: he must follow the customer regularly.
2. When receiving the sample, the customer may not be satisfied with the quality and style, so that he will no longer care about you.
3. Which category the sample belongs to, such as textiles, may have tests or component inspections, etc., and electrical appliances have relevant certifications, etc. This requires a process.
4. This is just to collect samples, have found a better alternative or put your samples in their files to collect information, find excuses, no hope.
5, the sample may be more satisfactory, but the relevant conditions are unsatisfactory.
If you encounter such a thing, you must have patience. If you have orders, it is best. If not, it is normal.
It is necessary to work hard to remind customers of the situation in order to achieve good results. If this unsuccessful does not mean there is no hope, it will always maintain contact and communication with customers. You want to make your potential customer data file.
After full investigation and analysis, when deciding to send samples to this potential customer, the preferred method is as follows:
1, for the first time customers
1) Develop company's sample policies (hard). Any customer will receive delivery or sample costs. However, promises will be deducted from the total value of purchases when guests place orders in the future.
2) E-mail or fax your company's invoice to the customer request confirmation, to be timely, correct and complete to hand over the sample and related information.
3) After receiving customer confirmation or wire transfer, arrange delivery.
4) Inform the customer of the courier information in a timely manner to facilitate preparation and clearance by the other party.
2. For old customers, I would like to make a flexible decision based on your company's needs.
Sending samples is really a tricky issue. Determine your own handling principles:
First, ask the other party to bear the freight, especially the express mail!
Second, ask the other party to provide fax or EMAIL, not just a phone, so as to be well documented.
Third, when the value is high or the amount is large, the other party is required to pay half the sample fee. Except long-term customers!
Fourth, contact them regularly after the sample to confirm the other party's requirements for sample quality or appearance or structure!
1) If the sample is small and the price is low.
: Our company sincerely hopes to make a business with your company and is willing to provide samples for free, but please understand that because the quotation is very favorable, please share some of the burden with our company, provide your account, and pay the freight.
2) If the sample is large, it is expensive.
: Due to too many customers asking for samples and not having a few messages, the factory did not have much confidence and was not willing to send samples as soon as it heard the samples. Therefore, please understand that the first sample fee must be paid and the freight must be paid. If you do not have an account, you will receive the sample fee together with the shipping cost.
3) If the second case, the customer proposes to provide only the account number, freight to pay, even if the sample is more expensive, we also want to provide free of charge. I would advise him to pay the sample fee and shipping fee first. When there is a formal order, the original sample fee will be deducted from the order amount.
In this way, the real businessman is usually not willing to bargain and will accept it.
Try not to send samples before contact with the customer as much as possible, such as confirming the address, send him a fax and mailing the bottom of the list, follow the e-mail feedback to him, the contents of fine tubes, and deepen the customer's impression of us.
Secondly: Learn as much as possible about the company's strength and business scope. You can use other customers to understand him. At the same time, let the customer know that you have friends you know on his site and strengthen their feelings!
Once again: Always contact the customer. Once you have a new product, recommend it to him immediately. Hope he can support your business. You give him a good price. He hopes to be able to order the next one.
If he has New Products we can help him develop!
Requests to pay, provide samples to illustrate our sincerity in doing business, and the other party to bear the sample freight from another side also shows whether the guests really have the sincerity to do business.
Mail samples abroad, if the sample itself is not very expensive, the cost is basically spent on the postage.
Therefore, it is insisted that the postage is paid by the customer, the sample is provided free of charge, and both parties bear a certain amount of expenses. There is a restriction on both sides.
Best of all, when sending a sample, first check with the courier company about the cost of shipping, and inform the guests that they will send the sample by way of payment. The cost is about how much, so that the guests will have a bottom. You can also consider paying half of each.
For small customers/new guests, we suggest to explain to our guests that we are happy to recommend the latest wave of product styles at any time to attract more customers and businesses.
But we are also faced with the burden of courier fees. If the customer is willing to share the courier fee for us (for example, to provide an account number), it will be a great support for our work. In this way, I can recommend some new samples to the guests.
Of course, to help customers save on courier fees, we recommend that new things to the guests will be considered from practicality, will be notified before the mail (photo to the guests), the guests have seen the need to send.
Induction Cooker,Buzzer,Cartridge Fuse Co., Ltd. , http://www.nsfuse.com